Recovering from a Flood
Recovering from a flood can be stressful. Learn how to safely clean and restore your home or business.
If you are evacuated, return to your property only after authorities have indicated it is safe. Flooded areas can be dangerous environments. Mud and debris can cause injuries, and mold, bacteria, and other microorganisms can cause serious illnesses. Use caution when returning to your property. Visit the Environmental Protection Agency for additional flood safety guidance.
If you are a renter who has been impacted by a flood, it is important to know your rights! All tenants in Massachusetts have the right to a decent, safe, sanitary, and healthy place to live. See guidance from the Boston Tenant Coalition for more information.
Contact Your Insurance Company
If your property has been impacted by a flood, contact your insurance company immediately. Take photos and videos of the damage, as soon as it’s safe to do so. Take measures immediately to prevent further damage to your property, as damage caused after a qualifying event may not be covered by insurance.
Utility Safety
- Stay away from downed power lines and nearby water, as an electric current can travel through the water.
- Avoid walking, bicycling, or driving through flood waters.
- If your home experienced flooding, keep the power off until an electrician has inspected your system for safety.
- Do not touch a circuit breaker or replace a fuse with wet hands or while standing on a wet surface.
- Have an electrician inspect electrical appliances that have been wet and do not turn on, or plug in appliances unless an electrician tells you it is safe. A trained professional may be able to recondition some devices, while others will require replacement.
- If you turned off your gas, check with your gas company before turning the gas back on.
- If you need to use a generator, be sure it’s outside in a dry area away from the building, as the fumes can be deadly. Do not run a generator in water. It poses a high risk of electrocution and can permanently damage the generator.
Food and Drinking Water
- Until local authorities say your water supply is safe, boil water for at least one minute before drinking or using it for cooking.
- Throw away food (including canned items) that has come in contact with floodwaters. Don’t eat food from flooded gardens. Throw away any refrigerated food that was not kept at temperatures below 40 °F for more than two hours, or that has an unusual odor, color, or texture.
Removing Flood Waters
removing floodwaters
Always wear ppe
Always wear personal protective equipment when working with flood water or items damaged by flood water. This includes waterproof boots or waders if you have to go into flood waters as well as rubber gloves. A face mask or respirator may be necessary if working with areas that have spent more than a day soaked in floodwaters and may be growing mold. Visit Boston Water and Sewer Commission’s Home Safety page for more information.
Don't eat or drink
When cleaning up flooded areas, do not eat, drink, or smoke in the work area. Move away from the flooded area and wash your hands thoroughly before handling food or drink.
Remove Water
- Use a wet vacuum or sump pump to remove water.
Remove Moisture
Use fans and dehumidifiers to remove moisture.
Contact a Flood restoration expert
If floodwaters may be contaminated with sewage, oil, pollutants, or other hazardous materials, contact a flood restoration expert. A professional will be able to restore your home or business safely and in compliance with local regulations.
Cleaning Your Property
If you’re unable to completely dry and clean your property in 24-48 hours, assume you have mold growth. Download the EPA’s Homeowner’s and Renter’s Guide to Mold Cleanup After Disasters to learn more.
- Protect yourself with gloves, boots, safety glasses, an N-95 mask, a long-sleeved shirt, and long pants. Open doors and windows while you work.
- Wash hard, impermeable surfaces like wood and tile floors and walls with one cup of bleach to one gallon of water to kill germs and mold.
- DO NOT mix bleach and ammonia because it can create toxic vapors.
- Soft, porous items or surfaces like carpeting, mattresses, and upholstered furniture should be disposed of or disinfected by a professional cleaner. Any porous items or surfaces that have been exposed to chemical contaminants or sewage in floodwaters should be discarded.
- Discard and replace any drywall or other paneling that has been underwater.
- Use fans and dehumidifiers for drying. Ventilate the area well by opening windows and, if possible, placing fans in windows to exhaust inside air out.
- Painting or caulking over mold will not prevent mold from growing. Remove and discard all soaked or mold-impacted materials, disinfect all impermeable surfaces, and dry everything thoroughly before repairing damage, replacing building materials, and painting or caulking.
Debris Removal
Follow instructions from officials on how and when to remove debris from your home or business.
- Place debris curbside. Do not block the roadway or place debris near trees, poles, fire hydrants, meters, or other structures.
- Separate debris into six categories:
- Electronics (TV, computer, stereo, phone, etc.)
- Large appliances (seal and secure doors)
- Hazardous waste (oil, batteries, pesticides, paint, cleaning supplies, compressed gas, etc.)
- Vegetative debris (tree branches, leaves, plants, etc.)
- Construction debris (building materials, drywall, lumber, carpet, furniture, plumbing, etc.)
- Household garbage (food, paper, packaging, etc.)
Getting Help
- Contact 9-1-1 for life-threatening emergencies, 3-1-1 for non-emergency city services, 2-1-1 for state services, and 9-8-8 for emergency mental health care.
- Emergencies and disasters can be stressful. Visit the Office of Emergency Management’s Disaster Recovery page for resources to help you recover and thrive.
- Photograph damage to your property and contact your insurance company to file a claim.
- Take necessary measures to prevent further damage to private property immediately following a flood event, as damage caused after a qualifying event may not be covered by insurance.
- Check if a disaster has been declared for Suffolk County and consider applying for FEMA Individual Assistance at fema.gov/assistance/individual
- Consider applying for a disaster loan through the Small Business Administration at lending.sba.gov/search-disaster