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CRM System to Support Boston 311 and other Municipal Services

The City of Boston, acting by the Department of Innovation and Technology, 1 City Hall Plaza, Boston, MA 02201, hereinafter referred to as the Awarding Authority, hereby invites bid responses for the project listed above.

Bids will be solicited from selected vendors through the City of Boston’s Supplier Portal: boston.gov/departments/procurement.

All bids for this project are subject to all applicable provisions of law and in accordance with the terms and provisions of the contract documents entitled: CRM System to Support Boston 311 and other Municipal Services.

Bids shall be submitted by 12:00 p.m. Boston time on February 9, 2024, and opened forthwith.

SPECIFICATIONS AND PLANS will be available on or about Wednesday, January 3, 2024, at 10:00 A.M., Boston time. This will be a fixed price engagement.

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Massachusetts General Law

Seal of Massachusetts
Chapter 30B
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