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Consumer Affairs

We work with the Massachusetts Office of the Attorney General to educate the public on topics like credit rights and consumer scams. We also help consumers fight deceptive business practices in the City. Our goal is to advocate and mediate on behalf of Boston consumers. 

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We handle complaints against businesses inside and outside of Boston, and try to resolve complaints before they end up in court. If you do take legal action, we can tell you about different services to help you resolve your issue. In some cases, we may even be able to act as a mediator. Please note we do not provide legal advice. Find out more about our work.

HAVE A COMPLAINT?

You have rights as a consumer. If you feel those rights have been violated, we can help. Please call us at 617-635-3834 if:

  • you feel a business was unfair to you and you couldn’t resolve the issue
  • you want to know how to get a business to respond to you, or
  • you want help, more information, or copies of our educational pamphlets.
Consumer Affairs Speakers:

Looking for someone to speak on consumer topics, such as landlord and tenant disputes, home improvement contractors, scams, and more? Please contact the Consumer Affairs office at 617-635-3834 or email Consumer@boston.gov.

Contact
  • send an email
  • 1 City Hall Square
    Room 809
    Boston, MA 02201
  • icon-time
    Office hours
    Monday through Friday, 9 a.m. - 5 p.m.
  • icon-twitter
  • Consumer Affairs Speakers

    Looking for someone to speak on consumer topics, such as landlord and tenant disputes, home improvement contractors, scams, and more? Please contact the Consumer Affairs office at 617-635-3834 or email consumer@boston.gov.

  • Entertainment Licensing

    Contact the Entertainment Licensing Division for help on entertainment or special events permitting.

File a consumer complaint

Consumer complaint form
Find your local consumer program

Tips on consumer issues

Consumer tips
Apartment scams
Buying or leasing a car
Buying a used car
Home improvement and contracting tips
Moving scams
Predatory lending
Protecting your credit rights
Rights when you shop
Online safety for children
Telemarketing scams
Consumer Resource Guide
File a consumer complaint
Eviction Know Your Rights
Rental Scams
Hiring a Home Improvement Contractor (HIC)
Contact
  • send an email
  • 1 City Hall Square
    Room 809
    Boston, MA 02201
  • icon-time
    Office hours
    Monday through Friday, 9 a.m. - 5 p.m.
  • icon-twitter
  • Consumer Affairs Speakers

    Looking for someone to speak on consumer topics, such as landlord and tenant disputes, home improvement contractors, scams, and more? Please contact the Consumer Affairs office at 617-635-3834 or email consumer@boston.gov.

  • Entertainment Licensing

    Contact the Entertainment Licensing Division for help on entertainment or special events permitting.

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