How to file an ADA grievance with Boston

You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

You can file a complaint through this online form. In the form you will be asked for the following information:

• Your name and contact information
• The department and program or service you were interacting with
• The date and location of the incident
• What happened that you think was discriminatory

Please include any other information you think could help us like the names of City staff you talked to or types of supporting documents you may have

Submit an ADA Grievance

Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.

We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.

You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

You can print out complete this grievance form before you visit City Hall. Grievance forms in Spanish, Simplified Chinese, and Traditional Chinese are available. You can also create your own complaint:

• we need to know your name, address, and phone number, and
• you will also need to give us the location, date, and a description of the alleged discrimination.

You can drop off your grievance at the Disabilities Commission:

• 1 City Hall Square, Room 967
• Boston, MA 02201
• Office hours: Monday through Friday, 9 a.m. - 5  p.m.

Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.

We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.

You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 120 days of the incident.  We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

You can print out complete this grievance form before you visit City Hall. Grievance forms in Spanish, Simplified Chinese, and Traditional Chinese are available. You can also create your own complaint:

• we need to know your name, address, and phone number, and
• you will also need to give us the location, date, and a description of the alleged discrimination.

You can send your grievance to:

• Disabilities Commission
• 1 City Hall Square, Room 967
• Boston, MA 02201

Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.

We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.

You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

You can file a complaint through a personal interview or tape recording as long as you let us know. Contact us for more information:

• Disabilities Commission
• 1 City Hall Square, Room 967
• Boston, MA 02201
• Phone:  617-635-3682 (Teletype: 617-635-2541)
• Office hours: Monday through Friday, 9 a.m. - 5  p.m.

Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.

We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.