Language Access Information and Services
Learn what language accessibility services we offer.
The City of Boston has interpretation services, translation services, and assistive listening device support to help provide access to City events and services.
-
Still have questions? Contact:
Language and Communications Access
-
1 City Hall Square
Room 817Boston, MA 02201
Need Interpretation
On demand interaction (walk-ins, phone interaction)
City staff are trained on how to acquire on-demand interpretation. Front-facing staff and departments have the language ID cards visible for the public to point out and request for language access for individual languages. We also have a mobile version available.
We use both the language line and video remote interpretation for on-demand interactions. Interpretation services can be made available by phone or video within a couple of minutes.
For planned interactions (In person appointments, meetings, events)
You can request an interpreter if you need help in another language besides English, including American Sign Language (ASL).
Departments should include a notice of accommodations in their outreach efforts. The notice should include: phone, email, and the deadline to submit the request (usually two weeks before the event).
Live interpretation is provided for planned events and meetings, both virtual and in person.
Constituents can also come to City Hall to request scheduled interpretation services for City related programs and activities at least two weeks in advance.
Need Translation
How can constituents get a document translated at no cost to them?
- Interpretation, translation, and disability accommodation services are available to you at no cost. If you need them, please contact the City of Boston Department providing this service.
- We only translate City related documents. All City forms and documents can be translated in any language. Let us know if you might need alternative formatting to any document.
Need Assistive Technology
We can support Communications Access Real-time Translation services (CART) and provide assistive listening devices and interpretation equipment.
-
Still have questions? Contact:
Language and Communications Access
-
1 City Hall Square
Room 817Boston, MA 02201
