ISD Call Center
The ISD Call Center serves as the primary point of contact for residents and businesses seeking information or assistance related to Inspectional Services.
Functioning as a centralized hub, the Call Center adeptly addresses both non-emergency services and urgent requests. Our team helps connect callers with the right divisions, provide guidance on permits and inspections, answers questions about codes and regulations, and more.
Our Call Center processes an impressive volume of 2,000 to 3,000 calls each week underscoring our pivotal role in serving the community and maintaining a responsive municipal service. Inquiries and concerns can be sent to our office by email: isd@boston.gov or telephone: 617-635-5300
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Still have questions? Contact:
Inspectional Services
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1010 Massachusetts Avenue
5th FloorBoston, MA 02118
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Stay Connected
Stay informed and connected with the latest updates from our department by signing up for our monthly newsletter.
Connecting People, Solving Problems, One Call at a Time
We’re Here to Help
Access services, guidance, and support to help you navigate your needs.
Online Service Requests
You can make a service request online using the 311 online service request form.
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Still have questions? Contact:
Inspectional Services
-
1010 Massachusetts Avenue
5th FloorBoston, MA 02118
-
Stay Connected
Stay informed and connected with the latest updates from our department by signing up for our monthly newsletter.
