Delivering Exceptional City Services

Boston should be the standard for delivering exceptional constituent services — on the streets of our neighborhoods, virtually, and at City Hall.

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The FY26 budget commits funding to to update constituent engagement systems, while ensuring City assets are functional, accessible, and well-maintained.

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Boston, MA 02201-2037
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Streamlining Service Processes

The City of Boston provides a wide range of services to residents. The FY26 Budget strives to improve the experience residents have when using public-facing technology and services through:

$77.5M in citywide trash collection and disposal services to provide quicker pickup times and fewer missed pickups.
$3.2M to improve the Boston 311 system. This will increase security, improve communication with residents, and streamline internal workflows.
$2.1M in improvements for citywide permitting processes for businesses and residents.
$1.6M in internal improvements in access and mapping data. This will keep residents connected and informed.

Maintaining City Infrastructure

The FY26 Recommended Budget includes funding to repair, maintain, and improve City infrastructure. It prioritizes safety and accessibility. The FY26-FY30 capital plan and operating budget includes:

Over $180 million to repair community centers, libraries, and other municipal facilities,
Over $136 million in sidewalk and ADA ramp reconstruction,
$382 million to reconstruct and maintain our municipal bridges, and
Nearly $7 million across the capital and operating budgets for roadway pavement and bus lane markings improvements.