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Delivering Exceptional City Services

Boston should be the standard for delivering exceptional constituent services — on the streets of our neighborhoods, virtually, and at City Hall.

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The FY25 budget invests millions to update constituent engagement processes and systems, improve service delivery, and ensure City assets are functional, accessible, and well-maintained.

Streamlining Service Processes

The City of Boston provides a variety of services to residents across of all our neighborhood. We strive to make sure our interactions with residents are positive and productive. The FY25 Operating Budget and Capital Plan includes funding to update customer serving technology and processes and increase accessibility. This includes:

  • $6.4 million to modernize and maintain the Boston 311 software for improved security and easy accessibility.
  • $3 million across multiple departments to improve the licensing and permitting processes.
  • $1 million to improve our geospatial data that support core city operations from permitting and licensing to public safety.

Dog in Patriot's jersey out for a walk
Patriots fan enjoying a safe street

We’re continuing to get City Hall out of City Hall and into our neighborhoods. The City is replacing the aging City Hall to Go truck, which brings crucial City services out into the neighborhoods where our families live. We are making it easier for our neighbors to stay connected through community by adding permit technicians for special events and block parties.

City Hall to Go truck
City Hall on the Go Truck parked at City Hall Plaza

Updating City Infrastructure

The FY25 Recommended Budget makes robust investments in maintaining and improving City infrastructure, prioritizing safety and accessibility. Investments in the Operating budget and FY25-FY29 Capital Plan include:

  • Over $146 million in sidewalk and ADA ramp reconstruction, and $113 million in our Roadway Reconstruction and Resurfacing program.
  • Over $400 million to reconstruct and maintain a state of good repair in our municipal bridges.
  • $550,000 for roadway pavement markings, traffic and parking signage, graffiti removal.
  • $350,000 for new self service equipment at branch libraries and collections maintenance.

Learn more about the budget

FY25 Executive Summary
FY25 Operating Budget
FY25 Capital Budget
FY25 Featured Analysis
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