Mayor's Health Line
We are a free, confidential, multilingual health information and referral service. We help all residents regardless of immigration status. If you or a loved one needs legal help, we also provide referrals to legal services.
Apply for Health Insurance: Call us at 617-534-5050 or send us an email at mayorshealthline@bphc.org and provide the following:
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Preferred Language
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Best day(s) to reach you
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Contact us!
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1010 Massachusetts Ave., 2nd Floor, Boston, MA 02118
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Open Monday though Friday, 9 a.m. - 5 p.m.
About
The Mayor’s Health Line (MHL) ensures Boston residents have access to services and programs that promote health and wellness. Our staff helps residents with a variety of services including:
- answering questions about health insurance eligibility
- enrolling in health insurance
- finding primary care providers
- finding social services
- locating free clinics, and many more.
All our staff are state-certified Navigators. They can offer confidential and free help with healthcare enrollment. We also provide individual case management and advocacy for our clients navigating the healthcare system. Call the Mayor's Health Line for help with your health insurance application.
What We Help With
WE can also help answer questions about:
- Child Care Assistance
- Children's Medical Security Plan (CMSP)
- ConnectorCare
- Food Assistance
- Health Safety Net
- Home Care Services For Elders
- MassHealth
- Veteran's Services
- Supplemental Nutrition Assistance Program (SNAP)
- Community Health Centers
- Dental and Oral Health Services
- Financial Assistance Programs
- Free Clinics
- Hospitals
- Legal Assistance Programs
- Mental Health services
- Nutritional Programs
- Primary Care Doctors
- Substance Abuse services
- And many other health and social services.
The Mayor's Health Line also provides community presentations and workshops on a variety of topics. Some presentation topics include:
- HelpSteps
- MassHealth
- Health literacy
- Medicare 101
- Health Connector Plans
Open Enrollment
The Massachusetts Health Connector 2025 Enrollment is November 1, 2024 - January 23, 2025. People who qualify for subsidized health insurance or have a qualifying life event can apply year round.
The Medicare Open Enrollment period is October 15, 2024 - December 7, 2024.
211 HelpSteps
HelpSteps is a free web and app-based system. It connects individuals to health and human services available in Massachusetts.
Key Features:
- Free and confidential
- Over 11,000 social service listings
- Available in 100+ languages
- Personalized search
- View detailed agency information
- Find nearby public transportation
Serving the Health Insurance Needs of Everyone
SHINE is a state health insurance assistance program. It provides free health insurance information and counseling help to Massachusetts residents with Medicare.
The Mayor's Health Line has three certified SHINE counselors onsite. They can help you or your loved ones with any Medicare questions. The SHINE counselors are trained and certified by the Executive Office of Elder Affairs in many areas of health benefits.
Counselors can assist you over the phone, Monday - Friday from 9 a.m. - 5 p.m., or you can schedule an appointment. All services are free and confidential.
Medicare 101 Training Request
Sign up for a Medicare 101 workshop to learn more about Medicare and plan choices. Please fill out MHL Presentation Request Form and someone will contact you.
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Contact us!
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1010 Massachusetts Ave., 2nd Floor, Boston, MA 02118
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Open Monday though Friday, 9 a.m. - 5 p.m.
