Consumer Affairs
We work with the Massachusetts Office of the Attorney General to educate the public on topics like credit rights and consumer scams. We also help consumers fight deceptive business practices in the City. Our goal is to advocate and mediate on behalf of Boston consumers.
We handle complaints against businesses inside and outside of Boston, and try to resolve complaints before they end up in court. If you do take legal action, we can tell you about different services to help you resolve your issue. In some cases, we may even be able to act as a mediator. Please note we do not provide legal advice. Find out more about our work.
HAVE A COMPLAINT?
You have rights as a consumer. If you feel those rights have been violated, we can help. Please call us at 617-635-3834 if:
- you feel a business was unfair to you and you couldn’t resolve the issue
- you want to know how to get a business to respond to you, or
- you want help, more information, or copies of our educational pamphlets.
Consumer Affairs Speakers:
Looking for someone to speak on consumer topics, such as landlord and tenant disputes, home improvement contractors, scams, and more? Please contact the Consumer Affairs office at 617-635-3834 or email Consumer@boston.gov.
Contact
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1 City Hall Square
Room 809Boston, MA 02201 -
Office hoursMonday through Friday, 9 a.m. - 5 p.m. -
Consumer Affairs Speakers
Looking for someone to speak on consumer topics, such as landlord and tenant disputes, home improvement contractors, scams, and more? Please contact the Consumer Affairs office at 617-635-3834 or email consumer@boston.gov.
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Entertainment LicensingContact the Entertainment Licensing Division for help on entertainment or special events permitting.
Identity Theft Awareness Week 2026
Has someone used your personal information to open accounts, steal your tax refund, or file fake health insurance claims? That’s identity theft. It can happen to anyone, but you can take steps to protect yourself.
Join the Federal Trade Commission (FTC) for Identity Theft Awareness Week from January 26 through January 30, 2026. The FTC and its partners will host a range of events on how to avoid identity theft, recover if it happens, and spot scams. We’ll have information for everyone, including advice for servicemembers, older adults, and families with children.
File a consumer complaint
Tips on consumer issues
Consumer tips
Contact
-
1 City Hall Square
Room 809Boston, MA 02201 -
Office hoursMonday through Friday, 9 a.m. - 5 p.m.
-
Consumer Affairs Speakers
Looking for someone to speak on consumer topics, such as landlord and tenant disputes, home improvement contractors, scams, and more? Please contact the Consumer Affairs office at 617-635-3834 or email consumer@boston.gov.
-
Entertainment Licensing
Contact the Entertainment Licensing Division for help on entertainment or special events permitting.
