How to get help with your cable and broadband

We handle thousands of calls from residents each year. If you're having problems with your cable or broadband provider, we can help with:

• cost complaints, like overcharging or unauthorized payments
• technical problems, like bad installs or no-shows
• downed or low-hanging wires, or
• utility pole problems, whether they're damaged from an accident or age. Remember to take down the pole number on the metal tag so you can report it.

Go to Comcast’s website to file a complaint with them. If you have RCN, please visit the RCN website. Remember to keep a copy of your email for your records.

After you talk to your provider, please email us at cable@boston.gov. Don't forget to give us:

• a description of the issue
• the complete address of the home where the problem occurred
• your contact information, and
• any other information that might be helpful.

We handle thousands of calls from residents each year. If you're having problems with your cable or broadband provider, we can help with:

• cost complaints, like overcharging or unauthorized payments
• technical problems, like bad installs or no-shows
• downed or low-hanging wires, or
• utility pole problems, whether they're damaged from an accident or age. Remember to take down the pole number on the metal tag so you can report it.

Call Comcast at 1-800-934-6489 to file a complaint. If you have RCN, you can call them at 1-800-746-4726. It’s a good idea to write down some notes about your conversation.

After you contact your provider, get in touch with us at 617-635-3112. Our office hours are Monday through Friday, 9 a.m. - 5 p.m. Don't forget to give us:

• a description of the issue
• the complete address of the home where the problem occurred
• your contact information, and
• any other information that might be helpful.